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Microsoft also strongly warned users against giving control of their computer to a third party unless they could without a doubt confirm that it was a member of the Microsoft support team, and advised against users providing credit card or financial information over the phone to someone claiming to be from Microsoft tech support. If approached, users should ask if there is a fee or subscription associated with the service and then hang up if there is.

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To avoid becoming a victim, Microsoft advised users not to purchase any software or services from a telephone solicitor. Meanwhile, the average cost of repairing the damage to PCs was around $4,800. In addition, 53 percent of the victims said that they suffered from computer problems after the scammer downloaded malware or bogus software onto their computers. “Criminals have proven once again that their ability to innovate new scams is matched by their ruthless pursuit of our money.”Īccording to the Microsoft report, 79 percent of those who fell for the scam said that they suffered some kind of financial loss, with 17 percent losing money withdrawn from their accounts, 19 percent having their passwords stolen, and 17 percent becoming victims of identity theft. “The security of software is improving all the time, but at the same time we are seeing cybercriminals increasingly turn to tactics of deception to trick people in order to steal from them,” Richard Saunders, director of international public and analyst affairs of Microsoft’s Trustworthy Computing, in a statement. Scammers were also known to take control of the victims’ computers remotely and adjust settings in a way that would leave them easily accessible to attack.ĭuring the scam, cyber thieves also request credit card data, and bill users for phony services or direct users to fraudulent Web sites that request users to enter credit card data and other personal or financial information there. Microsoft said that the scammers tricked users into installing malicious software designed to capture sensitive or financial data, including online banking credentials and passwords, and later might charge the victim to remove the software.

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Microsoft warned in an advisory that the phone scammers often posed as Microsoft employeesfrom a variety of departments, including Windows Helpdesk, Windows Service Center, Microsoft Tech Support, Windows Technical Department Support Group and Microsoft Research and Development Team. Out of those who received a call, 22 percent, or 3 percent of the total survey pool, said that they fell for the scam. and Canada, 15 percent said that they received a call from a scammer. Out of survey pool of 1,000 computer users in the U.K., Ireland, the U.S.

The scam prompted Microsoft’s Trustworthy Computing Group to commission a survey determining the techniques behind the scam and the affected victims. Microsoft reports that the average victim who falls for the English language scam loses $875.

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In reality, the scammers trick users into allowing them to remotely access their computer, download malware on their systems and part with their credit card numbers to purchase fake security software.

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The scammers then pretend to warn users that their PCs could be infected with malware and then offer a free security check. Microsoft said that the live phone version of the scam involves miscreants impersonating help desk engineers from legitimate software companies. The current phone scam employs similar tricks to that of a fake antivirus software scam, also known as scareware, circulating the Internet.

Microsoft office technical support phone number uk